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General Info
Thank you for your interest in ordering from Jubili Beads & Yarns® ONLINE! Here at Jubili, our goal is to provide you with excellent customer service, speedy delivery, and the best in bead and fiber products on the internet! It is our pleasure to serve your bead and fiber needs! We are always happy to answer e mail or telephone questions, and we gladly take your suggestions on ways to improve our web site. Should you feel inspired enough to send us a testimonial, we appreciate your praise, and are happy to publish it online.
Your orders are received via e-mail, and processed soon thereafter. In general, most orders are packaged and shipped within 24 hours afterthey have been received. Should there be a problem with your order or if there is the need for further information, we generally try to contact you asap, by phone. On occasion, if we are waiting for inventory when your order arrives, we will call or e-mail you for your shipping preference: whether to ship everything but the item on back order, or wait to ship all items together. Should you need most of your order shipped immediately, we will cover the cost of shipping your back-ordered items.
How to Order
Every item on the Jubili ONLINE web site has several buttons: “Detail” opens up a larger picture of the item; the “Quantity Box” enables you to put in how many of that particular item you’d like to order. “Add to Cart” adds your item(s) onto our shopping cart, which will then appear on the screen to show you that your item(s) have been properly added. You may edit your order on the shopping cart, check out, or return to SHOP from there. If this is your first time ordering on our website, you will then be asked to fill in your rdering, shipping, and any other pertinent information.
When you click on the “Detail” button, you will see several other button options. Should you want to store the item for a future purchase, or keep an order online for someone wishing to buy you a gift, click the “Add to Wishlist” button. Should you want to pass the link for an item to someone else, click the "Tell a Friend" button...and thank you for telling others about Jubili ONLINE! Finally, clicking on “Previous” or “Next” will take you back or forward to other items.
At Jubili ONLINE, we love crafts and creativity as much as our customers do! We also know the eager anticipation of receiving your complete order quickly, and in good condition. We pride ourselves in fast, excellent customer service with a personalized touch. Should you have any questions regarding our web site, your order, items on your "wish list", or any items in our inventory, your e-mail inquiry will be answered quickly. Feel free to call us on our toll free line: 1-888-4-JUBILI, OR 1-888-458-2454.
When purchasing ONLINE, your orders placed Monday through Friday are generally processed within 24 hours. Should any items be on back-order from our suppliers, we will give you two options:
1. We can hold the entire order pending receipt of the back-ordered item
OR
2. We will ship the order without the back-ordered item, and ship that item FREE of EXTRA SHIPPING & HANDLING CHARGES when it arrives.
Occasionally, an item might be difficult for even our suppliers to get! In this case, we will alert you, and either suggest an alternative item, or offer you the option of a refund/exchange. Please fill in your telephone number to enable us to call you and more quickly handle your order, should any questions/problems arise. Help us to serve you better!
Wholesale Accounts
Jubili Beads & Yarns® ONLINE does sell numerous items to wholesalers, such as bead stores, designers, bead societies, etc. When making your initial order, click on any category, and notice the “Log In” button in the top right corner. Click on that button, then go to “I want to create a new account”. Enter your tax ID and other required information, then click on “Log In” to place
your order.
Payment Options
For your shopping convenience, your paying options include the four major credit cards: Visa, MasterCard, American Express, and Discover, as well as PayPal. In addition, we have incorporated the security features of Authorize.net, our payment gateway, with SSL (Secure Socket Layer) protection through our web host, Network Solutions.
Telephone Orders
You may also order by calling the retail store directly at 856-858-7844 or 856-858-7845. We accept Visa, MasterCard, Discover, American Express, & Debit cards
Mail orders
You may order by mail by sending a certified check or money order to:
Jubili Beads & Yarns®
713 Haddon Ave.
Collingswood, NJ 08108
Please be advised that your order will not be sent out until there is bank verification that your check has cleared.
Special and/or Custom Orders
Here at Jubili ONLINE, we pride ourselves in striving to fulfill all of your special and custom orders. In general, we request a deposit for special or custom orders equal to 50% - 100% the cost of the order, as determined by the specific item. Additional costs for shipping & handling will be added as well. Should your special request require time for creating or filling your order, we will estimate the waiting time to the best or our ability, and keep you posted as to the progress of your order. Please take this into account, and order enough in advance of your need to give us time to fulfill your order.
Shipping
We offer shipping through the US Postal Service, UPS, and FedEx. Your options are Priority Mail, Express Mail, and Expedited/Overnight services as per the courier you choose. In addition to a Jubili ONLINE handling charge, total shipping costs are based on such factors as quantity of items ordered and their total weight, distance from Jubili to the recipient, and speed of delivery. On regular methods of delivery, we make every attempt to ship within 24 hours, Monday through Saturday. We will call or
e-mail if for any reason, there will be a delay in shipping your order more than 48 hours after it has been received. We are happy to ship to Alaska, Hawaii, and Puerto Rico! Rates will include extra cost as per the shipping service you choose.
Overseas Orders "Ici on parle français"!
We are happy to fill your orders from anywhere in the world! Costs will include all tariffs and customs charges incurred by the specific courier you choose, based on the country's overseas delivery laws. We cannot be responsible for shipping delays or package loss between the USA and overseas countries, so please order insurance from the carrier you choose.
Returns and Exchanges
We are committed to making you a happy customer! Therefore, returns and exchanges requested within 60 days of purchase will be promptly honored, no questions asked. However, we do require that your merchandise be returned in the original packaging, in completely unaltered condition. You may request a refund or exchange for the purchase price of the inventory items only. Sorry, shipping and handling costs incurred cannot be refunded, nor can we pay for return or exchange postage. We also cannot accept returns or exchanges for magazines, sale items, or special orders.
Privacy:
Your privacy is important to us! Under NO circumstances will we ever sell or share your personal information to anyone or any company! We value confidentiality of YOUR private information as much as our own! All order information is filed safely, and no credit card information is stored in our retail computer. Our e mail list is ours and ours alone!
Help us keep in touch with you for our and web site expansion, store and class information, and for any online or retail store specials! Please remember to update your contact information should your e mail change. We also appreciate your remembering to enter our address into your "acceptable e mails" list, and remove us from your spam blockers.
We are thrilled that much of our business comes from happy customer referrals! Please feel free to give our web or retail store information to any and every family member, work, school or neighbor craft lovers in your life! And we sincerely thank you for your referrals! Should you want to send us a testimonial, it will be cheerfully accepted and posted with your first name, last name initial, and town on our web site!
You certainly have the option of "opting out" of our e mails, by clicking on the appropriate link at the bottom of our Constant Contact e mails.
Help us protect your privacy! Please DO NOT send credit card numbers or other highly personal information via e mail, as this is not secure! You may fax us your information to our private line at 856-858-7846, or call us on our land line at 856-858-7844.
For questions or further information, call 856-858-7844, or e mail us at: orderinfo@jubilibeadsandyarns.com
